Return & Refund Policy
1. Eligibility for Returns
You may request a return if:
- The product is damaged or defective at the time of delivery
- You received the wrong product
- The product has a manufacturing defect
To be eligible for return:
- The request must be raised within 48 hours of delivery
- The product must be unused and in original packaging
- All accessories, manuals, warranty cards, and invoice must be included
2. Non-Returnable Items
The following items are not eligible for return:
- Products damaged due to misuse or improper installation
- Items without original packaging
- Products purchased under clearance or special non-returnable offers
- Installed appliances (unless manufacturing defect confirmed by brand service team)
3. Return Process
- Contact our customer support via phone, email, or WhatsApp.
- Share your order details, invoice copy, and product images/videos.
- Our team will review the request and confirm approval.
- Once approved, the product must be returned to our store/warehouse or arranged for pickup (if applicable).
4. Refund Policy
- Refunds will be processed after product inspection.
- If approved, refunds will be issued within 7–10 working days.
- Refunds will be credited to the original payment method.
- In case of Cash on Delivery (COD), refund will be processed via bank transfer.
5. Replacement Policy
If eligible, customers may choose a replacement instead of a refund (subject to stock availability).
6. Cancellation Policy
- Orders can be cancelled before dispatch without any charges.
- Once dispatched, cancellation may not be possible.
7. Important Note
For branded appliances (like chimneys, ACs, washing machines), installation and defect verification may require inspection from the authorized brand service team before approval of return or replacement.